License problem after updating

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MattBaxter
Posts: 3
Joined: Sat Jul 08, 2017 12:44 am

License problem after updating

Post by MattBaxter »

Hi guys,

Love the software. Recently upgraded to 2.0.
When I got it back up and running I noticed it saying I was in basic mode etc.
I still have a few months left on my license so I went through the process to get the *.lic file sorted out.
Still saying it is in basic mode.
Really need that monitor as my server is crapping itself on a regular basis.
Im happy to renew it early but I fear it is going to give me the same issue.
Masher
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Re: License problem after updating

Post by Masher »

Try using the .licrm file to generate a license. Also make sure it's recent (it should be created each time the monitor is started and fails to start due to no license).
Masher
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MattBaxter
Posts: 3
Joined: Sat Jul 08, 2017 12:44 am

Re: License problem after updating

Post by MattBaxter »

Ok I will try it again.
However I was doing that.
So are you saying I should stop the service from running, do the license request process and then restart the service ?
Masher
Site Admin
Posts: 3612
Joined: Thu Apr 20, 2006 2:54 pm
Location: America's Heartland
Contact:

Re: License problem after updating

Post by Masher »

Just make sure the timestamp of the request file you are using is really recent. If you're using an old request file you're going to run into the same issues.
Masher
-----------
Please do not PM me unless asked to! We are a small company. If you have an issue or question it would be best to post it in the forums where it can help others in the future.

NEW Join our Discord!
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