Download Upgrader Concerns.

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Inject
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Download Upgrader Concerns.

Post by Inject »

I have windows server 2003 so I can't get UGCC 2.0, I want 1.95 version since that should work on my setup. However when i download that version the file name is EZUGCC2.exe And when I open it says EZUGC 2.20 UPGRADE.

Or something of the sort. Am I to consider this is the version of the upgrader and that I am in fact safe to let it upgrade? Just checking. Thank you.
Masher
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Re: Download Upgrader Concerns.

Post by Masher »

Should be ok, the installer was bumped to 3.00 for .net 4.7.
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Inject
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Re: Download Upgrader Concerns.

Post by Inject »

OK, thank you very much this worked just fine and the Panel was updated. I have one further question if possible and i'm aware this may be the wrong medium to ask for it, but, I do not have my account information for the License portal anymore I've tried gussing what it was. I have to renew my lisence because it's pretty old. Is there a password reset that can be sent to the email of my License Portal account? If not I will try looking around my old PC's harddrive for any saved information. Thank you.


EDIT: Also after the update when I try to start any server it hangs for ever and then I can't accuses the panel page anymore.
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Re: Download Upgrader Concerns.

Post by Masher »

Have a look at viewtopic.php?f=21&t=412 and let me know if that helps.
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Re: Download Upgrader Concerns.

Post by Masher »

Also shoot me a pm with phone number, email, name, business name (the more info the better) and I'll try to recover your account.
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Inject
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Re: Download Upgrader Concerns.

Post by Inject »

Masher wrote: Mon Jun 11, 2018 3:42 pm Have a look at viewtopic.php?f=21&t=412 and let me know if that helps.
Ok I looked at that but it didn't seem to fix the issue. I'm not sure if maybe it's something new in this version that I don't have on Server2003?
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Re: Download Upgrader Concerns.

Post by Masher »

That's really odd. Do you know what version you upgraded from?

Any way I could get RDP access to the server to try to troubleshoot. Can't really recall what might cause this outside of the blocked issue you've already tried.
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Inject
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Re: Download Upgrader Concerns.

Post by Inject »

Masher wrote: Mon Jun 11, 2018 4:44 pm That's really odd. Do you know what version you upgraded from?

Any way I could get RDP access to the server to try to troubleshoot. Can't really recall what might cause this outside of the blocked issue you've already tried.
I upgrade from a very old version. 1.73? I believe and I found my License Portal Credentials so I'm fine on that front.
Inject
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Re: Download Upgrader Concerns.

Post by Inject »

Also is there an error log anywhere I could maybe look and see what is casuing the issue?
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Re: Download Upgrader Concerns.

Post by Masher »

All the logs should be in the Ezugcc/logs folder. You might also want to review the event logs.
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Re: Download Upgrader Concerns.

Post by Masher »

Also, do all the tests pass on the check.aspx page?
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Re: Download Upgrader Concerns.

Post by Masher »

Yes you can still stop/start without a license. You should review all the logs looking for any errors that may seem relevant.
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Inject
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Re: Download Upgrader Concerns.

Post by Inject »

Masher wrote: Tue Jun 12, 2018 4:32 pm Also, do all the tests pass on the check.aspx page?
All tests passed!

Database connection test returned: True
Database write test returned: True
Log directory write test returned: True

on the check page, also I haven't renewed the lisence yet, but you can still stop and start servers without one right?
Secondly, which log files would be best to look at or to show you? There seems to be multiple types of logs.
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Re: Download Upgrader Concerns.

Post by Masher »

Yes you can still stop/start without a license. You should review all the logs looking for any errors that may seem relevant.
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