A few people decide to reply directly to the support ticket email, this means I have to periodically check the email account for the support user.
Perhaps UGCC can be configured to check via IMAP if there are any new emails in an account, and if so append it to the ticket and update the admin, just as if they had replied via the panel?
Support Tickets Reply By Email
Support Tickets Reply By Email
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Masher
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Re: Support Tickets Reply By Email
Would be a nice feature, but considering the price point of the panel; it'll be too much work. If I get bored I'll look into though.
Masher
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Please do not PM me unless asked to! We are a small company. If you have an issue or question it would be best to post it in the forums where it can help others in the future.
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Please do not PM me unless asked to! We are a small company. If you have an issue or question it would be best to post it in the forums where it can help others in the future.
NEW Join our Discord!
Re: Support Tickets Reply By Email
Perhaps it's time for a "UGCC Premium" version with extra features at a higher price?Masher wrote:Would be a nice feature, but considering the price point of the panel; it'll be too much work. If I get bored I'll look into though.
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