Customer Panel Access

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MajorPainage
Posts: 223
Joined: Mon Jan 16, 2012 8:35 pm

Customer Panel Access

Post by MajorPainage »

So I received an email to renew today.
I went to the link and did the renewal and paid.
When I attempt to go back to the customer panel, it still wants me to renew, and says I have to revoke and renew the license to have it recognized.
But I can't get any access to that part of the customer panel to do that.
MajorPainage
Posts: 223
Joined: Mon Jan 16, 2012 8:35 pm

Re: Customer Panel Access

Post by MajorPainage »

Well I think I see a problem.
Even though I have more than one license, and you renew one, the site blocks you from accessing anything until you finalize the process for that one license.

My next issue is that I just realized that the renewal email didn't specify which license was expiring, so when I renewed it using the link in the email, it renewed a license that was intended to expire as we haven't had that server for well over 1-2 years. Can you remove the renewal for "pgsny" and add it to "pgschi"? Which will expire in 2 months.
Masher
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Joined: Thu Apr 20, 2006 2:54 pm
Location: America's Heartland
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Re: Customer Panel Access

Post by Masher »

I've updated your account, please review it and make sure it looks alright.

I revoked the wrongly renewed license as well; so if you're still using that server you'll want to regenerate your license.

Sorry for the confusion!
Masher
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MajorPainage
Posts: 223
Joined: Mon Jan 16, 2012 8:35 pm

Re: Customer Panel Access

Post by MajorPainage »

That's perfect. Eliminating the other one works for me.
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