So I received an email to renew today.
I went to the link and did the renewal and paid.
When I attempt to go back to the customer panel, it still wants me to renew, and says I have to revoke and renew the license to have it recognized.
But I can't get any access to that part of the customer panel to do that.
Customer Panel Access
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Re: Customer Panel Access
Well I think I see a problem.
Even though I have more than one license, and you renew one, the site blocks you from accessing anything until you finalize the process for that one license.
My next issue is that I just realized that the renewal email didn't specify which license was expiring, so when I renewed it using the link in the email, it renewed a license that was intended to expire as we haven't had that server for well over 1-2 years. Can you remove the renewal for "pgsny" and add it to "pgschi"? Which will expire in 2 months.
Even though I have more than one license, and you renew one, the site blocks you from accessing anything until you finalize the process for that one license.
My next issue is that I just realized that the renewal email didn't specify which license was expiring, so when I renewed it using the link in the email, it renewed a license that was intended to expire as we haven't had that server for well over 1-2 years. Can you remove the renewal for "pgsny" and add it to "pgschi"? Which will expire in 2 months.
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Re: Customer Panel Access
I've updated your account, please review it and make sure it looks alright.
I revoked the wrongly renewed license as well; so if you're still using that server you'll want to regenerate your license.
Sorry for the confusion!
I revoked the wrongly renewed license as well; so if you're still using that server you'll want to regenerate your license.
Sorry for the confusion!
Masher
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Please do not PM me unless asked to! We are a small company. If you have an issue or question it would be best to post it in the forums where it can help others in the future.
NEW Join our Discord!
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Re: Customer Panel Access
That's perfect. Eliminating the other one works for me.